Privacy Policy

EV Car Charger Installation (ABN 11 507 056 640) of Melbourne VIC, Australia (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What we collect

When you request a booking or contact us, we collect:

• Your name, email address and mobile number
• Your installation address, postcode and state
• Information about your property, parking, switchboard, power supply and charger status
• Your appointment preferences and any notes you provide
• Basic technical data (IP address, browser, device) via standard website logs

2. Why we collect it

• To provide a quote and arrange your EV charger installation
• To contact you by phone, SMS or email about your booking
• To connect you with a licensed installer in your area
• To improve our service and website
• To comply with our legal obligations

3. Marketing

We may use your contact details to send you information about our services, promotions or related offers (including via Facebook / Meta advertising audiences). You can opt out at any time by replying “STOP” to any SMS, using the unsubscribe link in an email, or contacting us. We do not sell your personal information.

4. Advertising & tracking

Our website may use cookies and third-party advertising tools (including Meta/Facebook Pixel and Google) to measure ad performance and show relevant ads. These providers may set cookies on your device. You can control cookies through your browser settings and opt out of personalised ads via Meta’s ad preferences and Google Ad Settings.

5. Who we share with

We share your information only with:

• Licensed electrical contractors we engage to quote and perform your installation
• Service providers we use to run our business (hosting, email, SMS, analytics, advertising platforms)
• Regulators or law enforcement where required by law

6. Storage & security

Your data is stored in secure cloud infrastructure and protected by reasonable technical and organisational measures. Some providers may store data outside Australia; where they do, we take steps to ensure comparable protection.

7. Accessing or correcting your data

You can request access to, correction of, or deletion of your personal information at any time by emailing contact@modernhelpai.com. We will respond within a reasonable time.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first. If you are not satisfied with our response you may lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au).

9. Changes

We may update this policy from time to time. The “Last updated” date at the top reflects the current version.

10. Contact

EV Car Charger Installation
ABN 11 507 056 640
Melbourne VIC, Australia
contact@modernhelpai.com